Frequently Asked Questions

Our Disability ID Card service is designed to support people living with disabilities or long-term health conditions. Members receive access to exclusive discounts, helpful resources, and partner benefits aimed at making day-to-day living more affordable and more accessible.

Anyone with a disability or long-term health issue recognised under UK law is eligible to apply. This includes both visible and non-visible disabilities. Parents, guardians or carers may also apply on someone’s behalf, with that person’s permission and appropriate documentation.

Yes. Parents, guardians and carers can create an account for a child or dependent. You can use your own contact details for the account, while uploading their official disability documentation to confirm eligibility.

Membership is based on the disabled person’s eligibility, so applications must be made using the documentation of the person with the disability. A carer can still manage the account, log in using their own email, and help the person they support to use the card and discounts.

To join, simply create an account on our website, upload a valid disability document and pay a membership fee. Once your details are verified, your digital Disability ID Card and full access to member benefits will be activated.

There is a small annual fee that helps us run the service and secure new offers for members. Most people find that regular use of discounts quickly saves more than the cost of the membership.

The fee supports the ongoing running of the platform, including technology, security, customer support and building new partnerships with brands. This enables us to keep offering valuable discounts and benefits to our members throughout the year.

Yes. All payments are processed through trusted, secure third-party providers. Your card details are encrypted during the transaction and are not stored on our own servers.

If your payment fails, try switching to another browser, clearing your cookies or using a private/incognito window. You can also try completing payment from a different device. If the issue continues, please contact our support team and we’ll be happy to help.

Some payment providers may ask for a phone number for verification or security purposes. In many cases you can skip this, but if it’s causing problems or stopping you from paying, please let us know so we can assist.

If you decide the service isn’t right for you, you can request to cancel within 14 days of your payment. If you haven’t used any offers or benefits in that time, you may be eligible for a refund. Please email our support team with your order details and we will review your request.

First, check that your document is clear and easy to read, shows the full page and is within any required date limits. Avoid uploading a photo that includes multiple documents at once or images that are very dark or blurry. If problems continue, please contact us for help and we can guide you through the process.

If your upload doesn’t pass our initial checks, it may be passed to a member of the team for manual review. Re-uploading the same image multiple times will not speed this up. We will email you with any updates or to request additional information if needed.

Your documents are used solely to confirm your eligibility for the Disability ID Card. We treat your information as confidential and store it securely in line with data protection rules. We only keep information that is necessary to manage your membership.

Protecting your data is very important to us. We follow GDPR and use secure, encrypted systems to store and manage your details. Only essential information such as your name, email, document type and expiry date is retained for account management purposes.

Once you’ve been approved, your card details will appear in your online account dashboard. If you’re using our app, you’ll also be able to access your digital ID directly from the profile or card section.

Each discount explains how it works on its own page. Some provide a promo code for you to copy and enter at checkout, others apply automatically when you follow our link, and some may offer cashback after purchase. Always read the instructions on the offer before using it.

We regularly update our range of offers as new partners join and existing partnerships grow. Check your member dashboard and email updates to see the latest deals and seasonal promotions.

Start by checking the terms of the offer, including expiry date, eligible products and whether it is for new customers only. If the code should still be valid and is not applying at checkout, please report it to us using the “code not working” option on the offer page so we can investigate.

We provide the discount, but the retailer is responsible for processing and fulfilling your order. If you have a problem with delivery, returns, refunds or the product itself, please contact the retailer’s own customer service team directly for support.

Yes, absolutely. Many members recommend the Disability ID Card to friends, family, support groups and local organisations. Referrals help us grow the community and secure more partnerships and discounts for everyone.

Our team is here to help. You can reach us through the contact or support section on our website, or by emailing the address listed there. Whether you have a question about your account, documents, payments or offers, we’ll do our best to support you.